Should you find the handling of your matter unsatisfactory, you have the option to direct your concerns to Mohammad Nurul Gaffar, who will undertake an investigation and aim to respond to you within 28 days of receiving your complaint. Please note that the investigation and response time may exceed this period, in which case, we will duly inform you of the delay.
Should you remain dissatisfied with the outcome provided by the Internal Investigator, you have the right to escalate your complaint to theLegal Ombudsman Services. They can be reached at the following address:
Should you remain dissatisfied with the outcome provided by the Internal Investigator, you have the right to escalate your complaint to theLegal Ombudsman Services. They can be reached at the following address:
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. A complaint to the Legal Ombudsman must be made:
The Law Society’s website
https://mahmudsolicitors.com contains a solicitor search facility accessible from the home page which allows searches to be conducted against several criteria including location and legal specialisms.
